I paid using the wrong contract and 2 contracts are involved. I should have paid on contract 123 when I should have paid on contract 456. How do I fix it?

I paid using the wrong contract and 2 contracts are involved. I should have paid on contract 123 when I should have paid on contract 456. How do I fix it?

1. Determine the contract category for the contracts involved. 
A.  State cooperative contracts have transaction ID that begins with two letters such as AV, MA, PD, PA, and AR; they are the responsibility of the Utah Division of Purchasing. 
B.  Contracts with a transaction ID containing six numbers and the 3-digit from the left is a "6" (ie. xx6xxx) are agency contracts that fall under the responsibility of the Utah Division of Purchasing.  
C.  Contracts with a transaction ID containing six numbers and the 3-digit from the left is a "0", "1", or "2" are the responsibility of the State Finance.  

2. Actions based on contract category: 
  • When either contract fits in category A, send an email to purchasingcontracts@utah.gov. Provide the contract numbers for both contracts, define what happened, and ask for assistance in solving the situation. As each case is unique, the answer will also be unique. 
  • When both contracts fit in category B, go to the Division of Purchasing forms webpage for the current FINET Request-Payment Made on the Wrong Contract Form OR reach out to purchasingcontracts@utah.gov and request the form. Complete the form and return it with all required documents to  purchasingcontracts@utah.gov.  You will be informed when the process is completed in FINET.
  • When both contracts fit in category C, reach out to FI_contracts@utah.gov and request the most up-to-date FINET Request-Payment made on the wrong contract form. Complete the form and return it with all required documents to FI_contracts@utah.gov. You will be informed when the process is completed in FINET.
  • When one contract fits in category B and the other in category C, go to the Division of Purchasing forms webpage for the current FINET Request-Payment Made on the Wrong Contract Form OR reach out to purchasingcontracts@utah.gov and request the form. Complete the form and return it with all required documents to  purchasingcontracts@utah.gov. Purchasing and Finance will work together to fix the issue. You will be informed when the process is completed in FINET.
  • If the contracts do not match any contract category stated in item 1, reach out to your finance division/department. If they need assistance, the finance team should reach out to purchasingcontracts@utah.gov to ask questions. 

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