How do I close an RE

How do I close an RE

Zeroing out an RE does not close the RE and is frowned upon. It only reduces what is owed.

The only way to close out an RE is to
1) make a payment on the RE and the CR will close it out and enter the close date.
2) Cancel the RE, but there is strict policy for this most of the time and
3) Writing off the amount.

If you are trying to zero out the RE, the intention is probably to actually write off the amount. To correct this, restore the amount on the RE and then follow the procedure to process a WO to terminate the remaining amount.

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